Conveniently place your return request online by raising an issue in your Tistamart account   Or

By mailing us on our   E – Mail : support@tistamart.com.

• In case of Wrong Product or Size Exchange issue can be raised within 7 days of order delivery along with video and photographs (of the parcel box as well as other products received) or other relevant proofs.

• If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with video and photographs (of the parcel box as well as other products received) on our email.

• In case of a damaged packaging, do not accept the delivery of that particular package. In case you have received it and later, after opening the package, discover that the item(s) is Damaged/Defective or the product is leaked, the return request should be filed within 2 days of delivery along with video and photographs (of the received parcel box as well as the product) on our e-mail.

• In case products delivered are past or near their expiry date return request can be raised within 7 days of order delivery along with photographs of products (Expiry date must be clearly visible in the attached photographs).

There are certain scenarios where it is difficult for us to support returns or replacements.

Return request is made outside the specified time frame.

Any wrong ordering or partially consumed strips or products do not qualify for return.

• We shall not be liable for refunds/replacements for any incidental liquid leakage up to 25% of total product quantity as it may be a result of evaporation or courier handling etc.

• Leakages above 25% shall be covered under our return/replacement policy.

• Anything missing from the package related to the product including price tags, labels, invoice, original packing of product, parcel box, freebies and accessories.

• Defective/damaged products that are covered under the manufacturer’s warranty, for such products a buyer can directly call the manufacturer and avail the warranty.

• Product is damaged due to misuse or Incidental damage by the customer.

• Specific categories like books are reading material and therefore not returnable once purchased.

• Any consumable item that has been used or the seal is broken.

• Products with tampered or missing serial numbers.

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Once a replacement request is created and the claim is verified as genuine and reasonable, we will initiate the return and send you an email detailing the pickup process as well as provide details about the replacement.

• Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.

• Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive.

• Keep the Courier Company’s receipt for tracking purposes After the product is received by us, it is verified against your claim and accordingly, Replacement or Refund is initiated.

Tistamart reserves the right to cancel the return request, in the event of fraudulent and unjustified complaints regarding the quality and content of the products. Under such conditions, the products will be discarded.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Generally a refund is processed within 7 to 10 working days depending upon the financial organizations involved.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

Please mail us to cancel your return request and we will do the needful.

Customer Cancellation :

The customer can cancel the order for the product directly by logging in Tistamart account till we ship it. Orders once shipped cannot be cancelled.

After shipping if a customer still don’t need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.

Other Cancellations :

Tistamart also reserves the right to cancel any orders that our courier partners are unable to accept and service due to certain reasons.

Some other situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or errors in pricing information specified by our partners.